I did the job before I automated it.

For two years I ran the parts department at a Penske dealership. I know exactly where the week goes.

It goes to reconciling inventory against invoices that don't match. To re-keying the same order into three systems that don't talk. To chasing a vendor for a confirmation that should have been automatic. To closing the books at month end and hunting the variance line by line — knowing full well it exists because of a typo two weeks earlier that nothing caught.

I was good at that job. That was the problem. Being good at it meant being fast at work that shouldn't have existed in the first place.

How I got here

Not through a computer science degree. I came up through operations — executive support, web and CRM administration, then procurement and inventory at scale. In between, when COVID took my first EA role out from under me, I waited tables and drove delivery for two years. I'm not going to dress that up. It paid rent and it taught me what a bad process costs the person standing in it.

Along the way I started building automations for my own work, because the alternative was doing it by hand forever. Zapier first, then a self-hosted n8n instance, then AI agents that could handle the judgment-shaped parts. It turned out the hard skill wasn't the tooling. It was already knowing which twenty minutes of the day were worth removing.

What I actually do now

I build custom internal operating systems for small businesses — the back offices of operations that run on people who are too good at their jobs to be spending them on data entry. Parts and service departments are where I started, because that's the work I did by hand.

I'm not going to sell you a chatbot or an AI strategy deck. I'll watch how the work actually happens, find the step that's costing you the most and defending itself the least, and build the thing that removes it. Then the next one.

The technology isn't the hard part. Knowing which manual step is quietly costing you a day a week — that's the part you can't buy off a shelf.

The practical details

Based in Austin, Texas. I work in person with operations around Austin and remotely everywhere else. Builds run on Zapier, self-hosted n8n, and Claude, chosen per job rather than by default.